Raytech Appliance Service at 1911 Dixon Street, in Fredericksburg

About Raytech Appliance Service

The Raytech Appliance Service is a US national Home goods company located in Fredericksburg, Virginia. To figure out why customers choose Raytech Appliance Service and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Raytech Appliance Service by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Raytech Appliance Service

• Address: 1911 Dixon Street, Fredericksburg, VA 22401
• Website: raytechappliance.com
• Phone: +1 540-370-4000
• Types: Home goods  

Reviews

• 5

  Sharon !

  Posted Mar, 13 2019
  I am very happy so far with my repair from Adam, and RayTech. Adam was very professional and honest. Last week another local company left me disappointed with their *dishonest* diagnosis, and repair estimate of my Kitchenaide Refrigerator. Adam had a small item on his truck that worked. I am so pleased !
• 1

  Eric Balough

  Posted Dec, 08 2018
  I honestly wish I could give a better review, because the repair tech that came out was great and fast, but there is a reason why Raytech has a 2.5-star rating.
  
  Long story short with Raytech, they do not do a good job of disclosing your *actual* costs for repairs to a dryer.
  
  -Short version: they're going to lure you in with a $98 service charge (works like a deposit), charge a minimum of $148 for labor costs, and then replace more than what is needed ($150+ in parts). The fun part is that they won't quote you on anything other than the $98 service call.
  
  -Long version: I called over a week ago to arrange a repair appointment, and told the customer service tech that I purchased my own part because I already traced the problem. All that we discussed was a $98 service charge that is later applicable to a repair charge. There was no mention of a minimum charge or work warranty implications.
  Yesterday, the repair tech came out and quickly diagnosed the problem. It was the same problem that I diagnosed. He stated that would have to order the necessary part, and I asked him if he could repair my dryer with the part that I ordered. He said "yes, but the part is not covered under warranty." I said no problem. He got the dryer working, it blew hot air again, and all is right with the world. He was in and out the door in a total of 40 minutes. Again, very nice and professional.
  Now the fun part. First load of laundry through the dryer comes out damp. The dryer isn't working, and it hadn't even been 24-hours since the repair.
  I call... the story that I now get is that since I provided the part, the labor and the service call are not under warranty, and further, if they had done the repair that they wanted to do, they would have replaced the $125+ *heating element*, even though that wasn't the issue. Even further, the CS tech stated that the minimum labor cost is $148. They were completely unwilling to work with me on reducing the cost of having them come out again, and the whole process of re-diagnosing the problem plus ordering the part plus the actual repair would have taken at least two weeks. (How long are you willing to go commando?)
  
  So, now the choice is to a) wait another week to spend at least another $300 to fix a $600 (for a total of $450 on repairs and $204 for vent cleaning), 5-year old dryer, or b) just buy a new one and have it by Tuesday.
  
  This was an expensive lesson in cleaning dryer vents every two years.

Photos of Raytech Appliance Service

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